About us
Who we are
Wearmi Fashion Store is registered and has been run since 2004. We have a long history of on-line sales experience using the likes of Amazon.com, Ebay.com, Ioffer.com, etc. Our warehouse is based in Macao, Hong kong, Guangdong(China) and Shanghai(China) and we are one of the most famous retail/wholesale fashion stores around the world. We have thousands of fashion products in stock. We have satisfied customers all over the world, with locations including United States, United Kindom, Germany, France, Italy ,Czech Republic, Singapore, Korean, Japan, to name but a few!
What We Do
Wearmi fashion store sells clothing and accessories to every corner of the world. We tried to give big discount to our good and long-term customer. We accept both retail and wholesale order. You can make an order for either only one item or a container of items.
Commitment
Our major responsibility is introducing our top fashion products to the world at an acceptable price, both online and offline. We commit ourselves to offer our clients 100% satisfaction, which includes superb quality, competitively low pricing and excellent customer service.
Online Support
If you encounter any problems, you can leave us a message in both your account message page or contact us page. Our customer service will reply every message within 24 hours.
Click Here
Account Benefits
After creating an account on our website, you will be entitled to the following benefits:
- Free Coupon - We will send several coupon offers randomly to the users of our website You can redeem them to be used as cash with orders placed or possibly send to a friend as a gift.
- Newsletter - If subscribed, you will be sent New Arrival Information, Promotional Discounts and more. You can always enable or disable the newsletter subscription feature in My Account.
- Address Book - No need to retype all your address information for repeat orders. We can now even deliver your products to another address other than yours! This is perfect for sending birthday gifts direct to your friends or family.
- Order Check - View the progress status of your current order or check your purchase history in My Account.
- Track Order - You can track your items on our website as items are in transit.
- Speedy Processing- Online orders will be received instantly for speedy processing and dispatch.
Inside the Account
Cart -You can easily select the items required into your shopping cart before you finalise an order. Notice: Please check the order fully before finalising payment.
Orders - You will get detail order status information here.
Messeges - You can send a message to customer service team here.
Credit Usage
You will get one credit from each dollar of your total order amount. The credit can be accumulated and exchanged for coupons. Each 100 credit will then be changed for a $1 coupon.
Why selling at a low price ?
Our products are purchased directly from the original OEM factories, where most branded items manufactured. All the products are sold via the e-shop, which lowers the operational costs. All prices are reduced for our customers to obtain high quality low price products. Our selling principle is that by selling larger quantities we are able to keep sell out costs at a minimum.
Note: Our products are new, good-quality and with the official Tag & Package. Any website selling products with full branding is unauthorised apart from the official site as an exception.
How to determine size
In each product page, we have a SIZE CHART link for customers to determine their size. On the size page, we list all kinds of clothing sizes, you can choose the proper size that suits.
Rugged and Destroyed labelled Products
Some products are new but look rugged and destroyed as part of the brand's style. If you cannot accept this type of design, you can choose other types, we have clear descriptions on each item.
Differences on Jeans
Because every pair of jeans are washed and destroyed individually, there may be little style and color differences from the picture shown on the website.
Order Status Detail
You can log on to your account, enter your order page, and check the status of each order.
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Confirmed - You order has been created successfully and we are waiting for your payment.
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Paid -- You order has been paid successfully and is waiting packaging, preparation and delivery.
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Despatched -- Your order has been shipped and the tracking number will be listed. You will also be sent an email.
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Recieved -- Your order has been received. Transaction is complete.
Item out of stock
We make every effort to keep our website products database updated every day with the true stock levels. Occasionally, a high demand item may go out of stock. If we are out of stock of an item you ordered, we will notify you via email. You may change several item or cancel them. The price difference will be paid out or refunded. We often offer bigger discounts in those situations.
Please Note: In order to speed up the order processing period, if you don't recieve any reply from the customer for 1 wek, we will ship the default item for exchange, which is the most similar item to the original one. Your understanding is appreciated.
Need a cancel
There are three situations when you can cancel your order.
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Situation 1: If you don't want the items and your order has not been paid and processed for yet, we can cancel for you. In this case, you can log in you account and cancel it by yourself on the system.
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Situation 2: If items are out of stock and left on backorder, we can cancel the items that is out of stock by replyiing the notification email.
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Situation 3:If items are out of stock with no changeable items offered, we will cancel for you.
However,we shall not be able to process a cancellation once your order has been shipped or packaged.
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Accepted Payment Methods
We accept VISA, MasterCard, American Express, Discover, Diners Club, JCB, Bank Transfer, E-Check, Cash check etc. Payment is now all via Paypal, Alertpay, Western Union, MoneyGram.
Secure Online Payment Gateways
We use Alertpa and Paypal as our online real time payment gateway. All these companies are leading online payment processing companies in the world with over millions account members worldwide. The payment transactions take place in a secure environment using Secure Sockets Layer (SSL). This is between yourself and the third party payment company directly and we are not informed of any of your credit card details. We only receive a valid or invalid message from online payment companies.
Where we ship to?
We ship to anywhere in the world! We have lots of customers in the USA, Canada, UK, Spain, Netherlands, Germany, Sweden, France, Australia, Japan, etc. All the products are shipped from our huge warehouse in Shanghai, China.
Preparation & Package Period
Commonly, the items will be prepared and packaged within 3 working days after receipt the payment of your order.
However, please allow an additional 3~5 working days for big wholesale orders. You will be notified via email of any back orders, or other delays in shipping your order.
Tracking Package
Orders can be tracked in the Track Page section. You enter your order number, the system will then provide you with the tracking number and tracking url.
Common tracking url's are listed below.
1) Normal Air Parcel:
ALL: Chinese Post Tracking System
USA: United States Post Office: www.usps.com
CANADA: Canada Post Office: www.canadapost.ca
UK : Royal Post Office: www.royalmail.com
Rest of the world: Post Office: www.postoffice.com
2) 5-day EMS:
EMS: www.ems.com.cn/english-main.jsp
The tracking number is provided to you on your order list, you can log in and check it out there.
Please Note: The tracking information will be updated in 2-3 business days after dispatching.
Shipping methods
The 2 common methods to ship are listed below. And if you want to use Fedex, UPS, DHL, etc, you can contact us and we will request shipping prices and inform you accordingly.
(1) 10-15 days International Air Parcel
(2) 5-day EMS Delivery.
Gift Coupon
Gift Coupons can be purchased just like cash in our store. You can pay for them with any order.
Note: In each order, you can only use one coupon.
How to Get Coupon
There are 3 methods to get coupons:
1) Use your credit to redeem coupon.
2) Use cash to buy coupon and send it to your friends as a gift.
3) Given randomly vai email thought our system.
Discount Policy
Whether a retail or wholesale customer, we will offer the discount as shown blow.
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$
100.00 or More
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1%
OFF
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$
200.00 or More
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3%
OFF
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$
500.00 or More
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5%
OFF
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$
1000.00 or More
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10%
OFF
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$
5000.00 or More
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15%
OFF
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$
10000.00 or More
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30%
OFF
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Return Policy
All of our merchandise are guaranteed to be high in quality and as described.
And we accept return with no reason. For detail, you can visit our return policy page
All returns must be carefully packed in the original packaging and shipping cartons with all shipping charges prepaid.
Procedure of return
Please contact us before you arrange to return an item and our customer services will offer you return instructions and useful advice. No returns will be accepted without prior approval.
If you think we are responsible for the mistake, please take a picture of your product to prove it in the email. It will help us in having a clearer view of your problem.
Receive damaged goods
All products are carefully wrapped with the utmost care to ensure a safe delivery to their final destination. In case of damage during shipment, please file your damage claim to the delivering courier immediately and notify us within 72 hours of receipt.
Please note: Please contact us before you try to open dispute on paypal or start a revokation in your credit card company. We will help you to solve any of your problem and our customer service team will reply your email within 24 hours.
Request for exchange
If you request an exchange, we will only replace with new items upon receipt of both your returned items and the replacement shipping charge. If the item is misdelivered by us, we will incur the shipping fee. However, if the item is correct, but unfit for you because of misordering (ie size chart mistake) you will be charged for all the shipping fees.
Note: Please leave your order ID in the message.
Refund policy
Cash refunds for any authorized return other than for damaged goods or an error on our part will be subject to a 15% re-stocking fee to off-set handling and banking costs. You can get the credit refund for the authorized return if damaged or an error on our part. Shipping charges and taxes are non refundable.
The money will be refunded to you via paypal when we recieve the items and they are checked as dispatched.
NOTE: All unauthorized, "freight to collect" or surface mail returns will be refused and no credit will be issued.
Export Customs duty
We will be responsible for all export customs duty on our side.
Note: Any problem on export customs will be handled by us and we will pay any fee on export customs.
Import Customs duty
Customs will not charge for import duty because we send all of our products labeled as free gift. In the rare case(<1%), if your package is held by customs and liable for import duty, the customer will pay import custom duty.
Note: We are not responsible for any affair on import customs. Customer should handle these affairs and take the responsibility.
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